Activate eSIMs from Salesforce
Bring eSIM Copilot into Salesforce so teams can activate mobile connectivity for customers, staff, and partners when they need access.
Customer experience
Jordan Lee
Customer
ACME Travel
Audience
Partner success
Team
Maya Patel
Journey
Tokyo event rollout
eSIM Copilot
Mobile plan
Suggested action
Activate connectivity
Japan, 7 days. Install link goes to Jordan.
Why Salesforce
Salesforce already has the customer context
Salesforce teams already understand who the customer is, what they need, and what happens next. eSIM Copilot adds the missing mobile layer: activate the plan, see usage, guide install, and manage access from the same customer workflow.
Add mobile to your existing workflows
Activate connectivity from the Salesforce workflows that already shape onboarding, partner support, travel, events, and customer care.
Serve customers, staff, and partners
Activate a plan for a customer, temporary worker, field team member, or channel partner when the relationship needs connectivity.
Keep connectivity visible
Give teams a Salesforce-side view of status, usage, spend, install progress, and support history without opening a carrier portal.
Keep governance in the workflow
Approvals, logs, and access changes stay connected to the customer journey or team workflow that created them.
Use cases
Connect customers, staff, and partners
Sales, service, marketing, partner ops, and field teams can all activate and manage connectivity inside Salesforce.
Customer success
Provision a business phone plan when a high-touch customer needs a connected device, travel setup, or temporary data access.
Service teams
Help agents check install status, usage, and next steps while they are already supporting the customer.
Marketing and events
Use campaign and event workflows to connect attendees, brand ambassadors, or field teams before they arrive on site.
Partner operations
Give distributors, contractors, and partners connectivity as part of onboarding, without opening a separate mobile ticket queue.
Field execution
Activate connectivity for reps, installers, or mobile teams from the workflow that assigns the job.
Lifecycle control
When someone leaves a programme, role, or partner relationship, stop company mobile access from the same operational workflow.
How it works
Customer connectivity, inside Salesforce
We keep the mobile platform behind the scenes. Your teams get the useful part inside Salesforce: activate connectivity, view status, understand usage, guide support, and manage access.
Bring eSIM Copilot into Salesforce
Early access customers add the integration so approved teams can connect people from the Salesforce workflows they already use.
Choose the workflow
Use a customer, service, marketing, partner, or internal workflow to decide when mobile access should be offered or activated.
Activate, monitor, support
Search plans, create the order, send install help, check usage, and report activity back into the account workflow.
Early access
Make connectivity part of your Salesforce journeys
We are opening the Salesforce integration with selected customers first. Tell us which workflow you want to improve and we will help you set it up.
Create your free account.
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