FAQs
Got Questions? We Have Answers!
Our chatbot provides immediate assistance, helping you solve problems and find solutions in seconds.
Where is eSIM Copilot company based?
eSIM Copilot is based in the UK.
eSIM Copilot is a brand of Mindszi Ltd. Mindszi offers a platform to help companies adopt eSIM technology. Find out more about Mindszi here.
Why Microsoft Teams?
We chose Microsoft Teams because it’s where your team already works. Embedding eSIM Copilot there makes it easily accessible to employees and ensures your business retains control over data and third-party app usage.
Do you have an admin portal?
Yes, esimcopilot.com allows users to login (optionally via their business single sign-on) to manage their mobile service. On the website, admins can support employees by ordering plans or eSIMs on their behalf. Employees can be split into different accounts with different payment models and rules.
In Microsoft Teams or Slack each user can manage only the eSIMs assigned to them directly.
Do I need an account?
Yes, esimcopilot.com allows users to login (optionally via their business single sign-on) to manage their mobile service. On the website, admins can support employees by ordering plans or eSIMs on their behalf. Employees can be split into different accounts with different payment models and rules.
In Microsoft Teams each user can manage only the eSIMs assigned to them directly
Where does eSIM Copilot work?
eSIM Copilot is available via the following channels:
- esimcopilot.com
- Microsoft Teams
More channels are coming soon, let us know if you have any channel requests.
What plans are available?
We offer mobile data plans for most major business destinations, with options regarding the plan’s duration and data allowance.
We use multiple mobile networks in most markets to provide a high-quality service.
How does the 24/7 support work?
eSIM Copilot is an AI-powered chatbot that simplifies ordering mobile data. It understands your typed requests and offers a menu-based experience. Plus, our support team is always a few seconds away if you need human assistance.
Contact us / support
eSIM Copilot is a brand of Mindszi Technologies Ltd. We’re based in London, UK.
You can reach out to us anytime!
Email: help@esimcopilot.com
Mindszi Technologies Ltd, 128 City Road, London, United Kingdom, EC1V 2NX
Company number: 15524190
VAT number: GB464150506